Welcome to our knowledge base. To find what you're after, use the search box below or choose a category to view listed questions.
Search the Knowledgebase
Browse by Category
View Questions by Category:
Order
There were 8 questions found in this category:
Do you ship to PO boxes or Military APO/AE addresses? We cannot ship to PO boxes. We ship UPS ground so we will need a physical address.
Yes we can ship to Military Addresses. Please be sure when checking out, that you are using the proper billinag and shipping address' for the shipment. Orders are sent via the United States Postal Service and will n...
I would like to speak to a Stacy Adams Representative. Please dial our toll free Customer Care line at 866-523-8705. Our Associates are ready to assist you on Monday through Thursday 7:45am - 5:30pm CST and Friday 7:45am - 4:30pm CST.
Is it possible to overnight an order? When going through the checkout process, Step 2 will provide you the options for Standard Shipping, 2nd Day Air, or Overnight Shipping. In order to guarantee same business day shipping (for 2nd Day Air and Overnight Shipping) your order must be placed before 11:30am CST. Also, no deliver...
May I place an order over the phone? Yes you may! Please dial our toll free Customer Care line at 866-523-8705. Our Associates are ready to serve you on Monday through Thursday 7:45am - 5:30 pm CST and Friday 7:45am - 4:30pm CST.
May I ship to a different address than my billing address? Shipping to an alternate address is certainly possible. When going through the checkout process just fill out the shipping address information first, then select your shipping method and using the "ADD ADDRESS" button you input the correct billing address for the credit/debit card you are usin...
Refused Orders or Incorrect Addresses? Shipments that are refused or orders that are shipped with an incomplete/missing address will be subject to a $15.00 reshipping/restocking fee. This fee is to cover the shipping charges back to us.
What if I want to cancel my order? You may cancel any item or your complete order, as long as it has not entered the shipping process stage. Please email customer.service@StacyAdams.com or contact us toll free at 1-866-523-8705. We will do our best to fulfill your request.
What is the status of my order? Please email us at customer.service@stacyadams.com or call us toll free at 1-866-523-8705 to obtain information about your order status.
Search the Knowledgebase
Browse by Category
